Each candidate must pass a wide range of tests and assessments to ensure suitability. In addition we also screen against disclosed convictions and bankruptcy.

The tests range from practical (including mock scenario testing, spelling and communication assessments) to personality and psychometric tests.

Next, our team reviews each application and assess whether the candidate should proceed further.

Our team has years of experience assessing and working with assistants and use their extensive knowledge and expertise to look for exceptional candidates.

For those candidates that pass our assessment, a comprehensive video interview with our team is next.

As well as getting to know the candidate, we take great care during video interviews to probe the suitability of the candidate as well as verifying information provided during the application.

If the candidate is successful at the video interview stage, they proceed to our verification process.

We use identity checking service Passbase to verify the identity and address of our assistants. Passbase uses sophisticated live video techniques and databases of thousands of government IDs to verify identity in a secure and compliant way.

Provided that the candidate passes our verification stage, they are now formally on-boarded into the service as an assistant.

During on-boarding the assistant is shown what to expect and how to get started. They'll soon start to work with their first client.

Our assistants are expected to uphold and perform to our standards on an ongoing basis.

We monitor individual performance, quality of work, ratings and responsiveness to ensure that each assistant provides a high level of service to their clients.